Shipping Information


1. Shipment, Packaging, Risk of Loss: All goods shall be packed for shipment and storage in accordance with Joy Group LLC’s standard commercial practices and UPS Ground as our default shipping method. It is Purchaser’s obligation to notify Joy Group LLC of any special packaging requirements at Purchaser’s sole expense. All shipping and handling charges are the full responsibility of the Purchaser. In the case a shipment is bounced back to Joy Group LLC, the purchaser is fully responsible for the original freight charge for that shipment, the charge incurred to return the shipment back to Joy Group LLC and the freight charge to re-ship the merchandise.


2. Delivery: Unless otherwise provided herein, any delivery date specified on the purchase order shall be the last date at which Joy Group LLC is ready to ship the Product ordered by the Purchaser.  This date shall be the date on or before which the goods will be shipped from Joy Group LLC’s warehouse, not the date by which Purchaser will receive the goods. Joy Group LLC is not responsible for any delays in delivery caused by the Purchaser (due to lack of communication, un-ability to make payment on the order at that time, request for a later delivery, etc.) 


3. Order Arrival: All orders are treated with the utmost care and attention. We use national carrier services such as UPS, USPC or any local carrier if applicable. Holiday seasons and weekend orders may affect the arrival of purchased items. Arrival time with free shipping is not guaranteed. For guaranteed arrival time, please purchase an upgraded shipping option for an additional charge.