Returns & Exchanges

Returns & Exchanges

• Damaged items may be returned within 7 days but must not be worn inside original packaging.

• A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

SOME EXCEPTIONS:

  • Shipping Charges: Shipping charges on expedited orders are not refundable.

DAMAGED ITEMS:

  • If you receive an item that is damaged, please contact customer service immediately.

RETURN & EXCHANGE CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

  • Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.

HOW TO SEND YOUR RETURN OR EXCHANGE

To ship an item back to VAVA BY JOY HAN please:

  • 1) Indicate on your invoice whether you are exchanging or returning the item(s).
  • 2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
  • 3) Pack your item(s) and invoice into a box and affix the mailing label.
  • 4) Mail your package using one of the following methods:
                  a. Schedule a free pick-up with your regular postal worker

                  b. Drop your package in a mail drop box

  • 5) Return Address:                                                                                                                              VAVA BY JOY HAN                                                                           3220 S. HILL ST. LOS ANGELES, CA 90007                                                                   TEL) 213-627-8666
  • 6) SOME EXCEPTIONS: Shipping Charges: Shipping charges on       expedited orders are not refundable.