Returns & Exchanges
Returns & Exchanges
• Damaged items may be returned within 7 days but must not be worn inside original packaging.
• A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.
SOME EXCEPTIONS:
- Shipping Charges: Shipping charges on expedited orders are not refundable.
DAMAGED ITEMS:
- If you receive an item that is damaged, please contact customer service immediately.
RETURN & EXCHANGE CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
- Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
HOW TO SEND YOUR RETURN OR EXCHANGE
To ship an item back to VAVA BY JOY HAN please:
- 1) Indicate on your invoice whether you are exchanging or returning the item(s).
- 2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
- 3) Pack your item(s) and invoice into a box and affix the mailing label.
- 4) Mail your package using one of the following methods:
b. Drop your package in a mail drop box
- 5) Return Address: VAVA BY JOY HAN 2715 S. MAIN ST. 1ST FLOOR LOS ANGELES, CA 90007 TEL) 213-627-8855 E-MAIL:VOOM7460@GMAIL.COM
- 6) SOME EXCEPTIONS: Shipping Charges: Shipping charges on expedited orders are not refundable.